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FAQ



Q: How do I check the status of my order?

A: Upon placing your order, please allow our fulfillment warehouse up to 1-2 business days to have your order processed. The packaged goods will be shipped as soon as possible! As soon as the order is shipped, you will received a shipment confirmation email and tracking number. If you're curious as to where your shipment is at any time, you can visit our website and check out our Order Tracking page for real-time updates on your shipment. If you haven't received your tracking number or don't see an update on the order status page after 5 business days, please contact us immediately and we will investigate the matter further!

Q: How long does shipping take?

A: Gentlemen's Golf Gear sources its products from the USA, Europe and Asia. For domestic orders in the United States, you can expect your shipment to arrive within 4 to 7 business days. For international orders, please allow up to 12-18 days. 

Q: Do you ship Internationally?

A: Yes! We provide worldwide shipping for everyone!

Q: Is your website secure with my personal information?

A: Definitely 100%! You'll notice the use of SSL security on our site to ensure all of your personal information is encrypted. Your Credit Card information is used upon purchase, and is forgotten immediately afterwards.

Q: How do I order on your website?

A: It's very fast & simple: Once you find a product you're interested in, simply click the "Add to Cart" button. Fill in your shipping and billing information (use credit or debit card or PayPal Express Checkout, whichever you prefer of those), and we'll have your order shipped out to you as soon as possible!

Q: What is your Refund Policy?

A: We at Gentlemen's Golf Gear strive to provide the best customer service we can! If you receive your product with damages, please get in touch with us using the contact form. We'll see if you qualify for a refund or exchange. If 30 days have gone by since your goods have been delivered, unfortunately we can't offer you a refund of any kind.

To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Any item that has been tampered with or is not in its original condition will not be eligible for a refund. You will then need to send us the product to be inspected and your refund will be processed within 3-6 business days upon arrival. After the product has been inspected, your refund or exchange will be issued.

Please note that customers are responsible for return shipping. 

You can find our detailed Refund Policy here.

Q: Who can join and how to join The Affiliate Program?

A: As of now, our affiliate program is open to everyone, but there is limited space available!

This could be the perfect way for you to monetize your YouTube channel, blog or social media following!

We Offer:
70 day cookie duration (up to 120 days for our best affiliates),
30-50% affiliate commissions,
Multiple discounts for all of our products, and much more!
If you're interested in our affiliate program, you can join here: https://gentlemensgolfgear.com/pages/join-the-affiliate-program

Q: What do I do if my question is not answered here?

A: If you have any additional questions that are not addressed in our FAQs, please contact us and we will get back to you as soon as possible!

Email: gentlemensgolfgear@gmail.com


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